Relationship manager - Fixed income

Job Description

Job Specification: Relationship Manager, Fixed Income
Location: Singapore

Overview:
We are looking for an experienced Relationship Manager to drive client satisfaction and retention. The ideal candidate will be focused on building strong relationships and proactively resolving service issues.

Key Responsibilities:

• Manage customer service reviews and SLA updates.
• Oversee project handovers and escalate critical service issues.
• Build client relationships through regular performance reviews and meetings.
• Work with internal teams to identify service improvements and customer needs.
• Monitor at-risk customers and take corrective actions.
• Keep clients informed about product updates and changes.

Requirements:

• 3 years in customer service or relationship management.
• 5 years in fixed income with sell-side clients.
• Strong problem-solving and communication skills.
• Proficiency in Google-suite, ServiceNow, JIRA, and Salesforce.