Application Support Team Lead - Wealth Management

Job Description

Sterlings are currently partnered with a Wealth Management Company who are currently seeking an Application Support Team Lead who will be responsible for leading a team of technical specialists across a range of vendor and internally developed financial applications.

The team lead will be responsible for the prioritisation and delivery of incident and project work carried out by the team. Other key duties will include taking the lead in detailed technical analysis and major incident resolution.

The role will also involve ensuring that all SLAs, SLOs and KPIs are achieved, resolve all breaches and work with the Application Support Manager to produce monthly reports on all agreed targets for the team.

Whilst running the team, this person will also act as the escalation point for any major issues impacting the delivery of application services. This will mean chairing and direct Major Incident bridge calls, manage communication to stakeholders, carry out root-cause analysis where appropriate, provide postmortem report and resolution remediation.

Requirements;

• Lead a support team - have experience of people management. Future proof team.
• Incident management
• Dynamic/integrity/passion
• Resilience/change management
• Growth Mindset/forward thinker
• Improve processes and procedures and streamlined processes.
• Technical skills across SQL, SSRS, PowerShell, Azure, highly beneficial